Stolen Account Recovery Options

If you are absolutely sure you are entering valid email/password but the website still says entered login details are invalid, chances are your account was hijacked/stolen. Here you can see possible options to recover it.

I have mobile phone linked to my account.

If you have mobile phone linked to your account, you will be able to change your login name (email) using SMS verification.

Change Account E-mail Using SMS Verification

I don't have mobile phone linked to my account.

When you lost control of your account so that both password and login name (email) were changed and you don't have mobile phone attached, you have to submit manual recovery request to us providing your personal ID documents matching your name entered during account creation.

Support Request with ID Verification

I don't have mobile phone linked to my account and I have entered random name during account creation.

If you don't have mobile phone attached and you haven't entered your real name during account creation, there is no way we can verify you are the real owner of specific account. Unfortunately recovery is not available in this case. You can only start the game from scratch by creating a new account. Please, pay serious attention to registration details this time.

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Stolen Account Recovery Options

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